Bravo - Singapore Airlines
Top Kudos to MY Favorite Airline in the World!  Singapore Airlines
1)    Our flight from Mumbai to Singapore on Monday SQ423 was delayed due to congestion on the runaway, within minutes the pilot was on the public announcing system to inform passengers of the slight delay. After a few minutes, we were moving again and the pilot was back on the microphone with a polite apology and additional information about our flight time and expected arrival time. Contrast this to earlier in the week and I was in Delhi traveling on a domestic plan. The flight from Delhi to Poona exposed me to a eye opening experience. Unexpected fog in Delhi led to delays in flights and the departure terminal was very busy and most of us were directed to sit on the floor. Our Jet Value flight was boarded about 20 minutes late and then the real wait was to start. After 45 minutes sitting on the plane, some passenger started to ask what was going on with the flight, we were getting rather hot and the lack of water, information, and increasing temperature in the cabin started to heat up passengers. Another 30 minutes and the  pilot informed us that our flight was delayed, big surprise, and that we would be leaving in 15 minutes. An hour later, he came back on line to inform us that we would be leaving shortly. In the end, the flight ended up taking off 150 minutes late and many of the passengers spent the final 30 minutes frantically rearranging or cancelling their scheduled  meetings from the aircraft.
Lessons – Proactive Communication leads to Superior Service